Frequently Asked Questions

Providing Answers to Common Questions & Improving User Experience With the 99PURITY FAQ page.

Account

open-close-arrowDo I have to register to place an order on your website?

Yes, you need to register before purchasing. All customers’ information is confidential and not shared with any third party.

Last updated on Dec 23, 2021
open-close-arrowDo you offer phone support?

We do offer limited phone support. Please keep a few things in mind, however. - Orders may not be placed over the phone since an agreement must accompany every purchase to our terms of service. - Phone support hours are M - F from 9:00 am until 4:30 pm. If you wish to call outside of these hours, then feel free to do so. Please leave us a message, and one of our staff members would be happy to return your call. The fastest way to receive support is by contacting us through your account.

Last updated on Dec 23, 2021
open-close-arrowHow can I contact you?

We can be contacted 24/7 by sending us a message through your account. All messages are responded to within minutes to hours of receipt. Alternately, we can be contacted during business hours by texting 1-403-907-3122. Phone hours are Monday - Friday from 9 am - 4:30 pm MST

Last updated on Dec 23, 2021
open-close-arrowWhen can I expect a response to my email?

Our email is monitored 18 hours a day, and you will usually receive a response within minutes to  hours at most.

Last updated on Dec 23, 2021

Legality

open-close-arrowAre SARMs legal?

Sarms are legal for conducting research. Therefore, all persons are legally able to conduct their research with these compounds. These products are not intended to treat, heal or cure any disease or medical condition.

Last updated on Dec 23, 2021
open-close-arrowDo you offer consultation on these products?

We provide high-quality and pure SARMs and Nootropics but do not consult on their research use. Therefore, we cannot respond to such requests.

Last updated on Dec 23, 2021
open-close-arrowWhat’s my legal liability?

All researchers represent and warrant that they are fully aware and knowledgeable about the proper handling of these materials through their review and study. All researchers must be 18 and over to purchase products. Under no circumstances shall 99PURITY be liable for consequential damages whether purchases claim contract, negligence, strict liability, or otherwise in purchasing our products. In buying products, the purchaser agrees to the above.

For research purposes only, not for human consumption. These products are not intended to diagnose, treat, cure or prevent any diseases. 

Last updated on Dec 23, 2021

Payment

open-close-arrowHow do I pay for a transfer with Apple or Google Pay?

If you’ve enabled Apple Pay or Google Pay on your device, you’ll usually be able to use it to pay for a transfer with Wise. 

To pay for a transfer using Apple Pay or Google Pay 

  1. Open the Wise Android app if using Google Pay, or open the iOS app or website on Safari if using Apple Pay

  2. Set up a transfer as you usually would

  3. Select the Apple Pay or Google Pay option at the payment step

  4. Follow the steps to confirm the payment

Last updated on Dec 28, 2021
open-close-arrowHow do I send money with Wise?

1. Sign up with Wise.

Wise will ask for your email address, and you’ll create a password. You can also sign up by connecting to your Google, Apple or Facebook account. 

Tip: If you already have a Wise account, go to Home on the website and choose Send money, or tap Send on the app, to set up a transfer. 

2. Type in how much you’d like to transfer.

You can start with the amount you’d like to send, or how much you’d like your recipient to get.

Tip:  it’s important that we get the exact amount, type that amount into the Recipient gets box. They'll automatically tell you how much you need to send.

3. Let Wise know what kind of transfer you’re making.

If you’re paying in from a personal bank account, it’s a Personal transfer.

4. Fill in your details.

Wise will ask for your personal details, like your address. They need this info to comply with finance regulations, but They'll never share it

5. Tell them who you’re sending money to.

INPUT our bank details we sent to you along with the confirmation of your order.

6. Review the details of your transfer.

Make sure everything looks right.  Add your invoice number as a reference for us.

7. Choose your transfer type and how to pay

Wise will let you know the fees for each option, and how long it should take the money to arrive.

Tip:  AND Here is our trick for fast money transfer received on our end within seconds  *** Send from your currency to Euros (EUR) as this speeds up receiving time to seconds than if you were to pay by sending USD currency, and cuts transaction fees to basically nothing. 

8. That’s it!

After wise received your money, we’ll confirm the transfer via email, or in the app. And they will also let you and us know when the money’s on its way.

Last updated on Dec 28, 2021
open-close-arrowHow do I send the payment?

We provide payment instructions on the checkout page and via email when you checkout.

Last updated on Dec 23, 2021
open-close-arrowHow do we offer such great pricing?

We purchase material at a large scale and are industry experts in manufacturing and quality control. Combined with best practices and well-developed processes, we can price competitively.

Last updated on Dec 23, 2021
open-close-arrowWhat currency are your prices denominated in?

Our checkout prices are denominated in USD ($). However, our multi-currency system is enabled, prices will be displayed in your local currency.

Last updated on Dec 27, 2021
open-close-arrowWhat payment methods do you offer?

We support payment from e-transfer, wise.com, bank transfer (ACH, international wire), and cryptocurrency.

Last updated on Dec 27, 2021
open-close-arrowWhy isn’t your site in CAD dollars?

We are a global supplier of reference materials for research. Thus we use the global currency of USD.  We currently have a currency converter installed and running on the website so there is no confusion. 

Last updated on Dec 27, 2021

Products

open-close-arrowHow can I be sure that I will be pleased with my purchase?

We have a 100% satisfaction money-back guarantee! If at any time you are unhappy with an item you purchased from us, then send a message. We will either replace the item or refund you if you wish to return the unused products. 

All products sold by 99PURITY are third-party tested to ensure that you are receiving the absolute best for your research.

Last updated on Dec 23, 2021
open-close-arrowHow do you measure a product?

Proper measurement is essential. We triple weigh our powders on different scales to ensure accuracy, but we also recommend measuring your product on receipt to confirm total weight or volume.

Last updated on Dec 23, 2021
open-close-arrowHow long will it take to be seeing results from 99PURITY products?

Each nootropic or SARM has a different effect at different doses on various subjects. Always consider the vast variations in cognitive wiring, chemical, and genetic makeup each subject occupies.

It’s ultimately up to the researcher to be held accountable to research the best program with protocols in place to accelerate the results specific to that subject. 

We encourage you to continue your research for several weeks before concluding with our products unless side effects are outweighed. For most researchers, results are seen within the two-week mark with significant increases in either body and or mental performance.

Last updated on Dec 26, 2021
open-close-arrowWhat are your protocols in place to avoid contamination at your facility?

Modern analytical techniques provide highly reliable and accurate results. The reference materials are stored under prescribed environmental conditions, and care is exercised to prevent cross-contamination from other samples, extraneous dust, or the vicinity of other chemicals.

Cross-contamination is minimized by making special arrangements such as proper unidirectional flow of filtered air, masks, gloves, protective clothing by our staff, change of street- footwear with laboratory footwear, and ensuring all samples are stored in air-free containers or polythene packs.

Last updated on Dec 23, 2021
open-close-arrowWhat is my product’s shelf life?

We guarantee a shelf life of 2 years from the date of manufacture with proper storage and handling. Shelf life is variable, and negligible data is available for novel compounds in most cases. Shelf life decreases with exposure to heat, moisture, oxygen, and sunlight, creating free radicals and breaking chemical bonds. Shelf life can be extended by deep freeze (-20°C or -80°C). A powder ingredient in deep freeze could have a shelf life of over ten years with minimal degradation.

Last updated on Dec 23, 2021
open-close-arrowWhy purchase 99PURITY products?

All our reference materials are 100% pharmaceutical-grade products.

Third-party testing from analytical chemists credentialed by the National Certification Commission in Chemistry and Chemical Engineering (NCCCCE). 

Sanitation and cleanliness are of significant importance to ensure safety protocols are being met and for greater reliance on the quality of results.

Customer service that exceeds expectations. We are not just honest and ethical, but we genuinely care about clients reaching their maximum potential in research.

Free shipping over $150. We just opened an account with DHL for our international clients concerned about wait times with Canada Post. This should be in effect after Christmas 2021.

Last updated on Dec 26, 2021
open-close-arrowWill my product be okay if exposed to high or low temperatures?

Every product has a different decomposition process. The molecules in our products are continuously degrading, although slowly. In due course, there will be a quantifiable decrease in potency. This can take several years with proper handling and storage. Changing the temperature of storage will affect the rate of degradation.

If a product is exposed to a lower than recommended temperature, there will be no increase in the rate of degradation, except that a solution product may precipitate and thus lose uniformity; if a product is exposed to a higher than recommended temperature, the rate of degradation will be accelerated.

Last updated on Dec 23, 2021
open-close-arrowWill my product come with a measuring tool?

We supply particular scoops for the product at hand for our powder products, although We always recommend powders be measured using a reliable milligram scale. 

Powders have varying densities, translating scoops as inaccurate measuring devices. Spoons measure volume rather than weight, which is problematic because all powders have different densities.

Last updated on Dec 23, 2021

Quality Control

open-close-arrowHow do you verify products?

We verify every batch of every product with the help of accredited independent third-party laboratories. The equipment and methods required for each product vary widely.

Last updated on Dec 23, 2021
open-close-arrowWhy are COAs unreliable?

You should not trust a certificate of analysis in usual cases. A highly regarded company or lab should provide raw analytical data, not a COA they made themselves in a PDF editor. They cannot attach it to a reputable third-party lab. They cannot answer technical questions. Analyze the spectra or chromatogram to make sure it’s real. It is usually apparent, look at the dates, the file names involved, the sample name, and run a google image search.

Last updated on Dec 23, 2021
open-close-arrowWhy is independent third-party testing necessary?

Third-party testing helps assure you are getting precisely what you paid for. A vendor can tell you whatever they want, but if an independent third-party registered lab certifies it, what they say will carry more weight.

A third-party lab is a lab that is not run by the vendor or the manufacturer (first and second parties). The third-party lab should also be independent, meaning they are not controlled by the other parties and have no conflict of interest about the analysis results.

Last updated on Dec 23, 2021

Returns & Orders

open-close-arrowDo you offer any discounts?

We, on occasion, offer discounts. But very rarely as our price is already hard to beat compared to other suppliers with the same high standards of product quality and control. Be sure to sign up for our newsletter to stay informed of any sales.

Last updated on Dec 23, 2021
open-close-arrowWhat if I’m not satisfied with my order?

We consider customer satisfaction our top priority, and for that reason, if you are not satisfied within 30-days of delivery, don’t hesitate to contact us, and we will help you.

Last updated on Dec 23, 2021
open-close-arrowWhat is your return policy?

We have a generous return policy for all our customers. If you would like to return an order, contact us with your order # and return request. You may return the unused portion with at least 50% remaining for a full product refund (minus shipping).

Last updated on Dec 23, 2021

Shipping

open-close-arrowDo you offer free shipping?

Yes, we offer free Shipping over 150 worldwide. There is also an option to upgrade for faster delivery times.

Last updated on Dec 23, 2021
open-close-arrowHow can I track my order?

Visit our go-to for the best tracking updates available. www.17track.net

Last updated on Dec 23, 2021
open-close-arrowHow long will my package take to arrive?

Orders placed before 4 pm Monday to Friday will be packed and shipped within an hour or two.

Please note: These are estimations, we have no control over the postal delivery service.  Delays sometimes happen. 

Domestic areas in Canada

Canada Post - Delivery standard is 1-3 business days, and rural areas take a day or two more. 

US

Canada Post/USPS’s -  Delivery standard is 5-10 business days. 

DHL is 2-3 days. 

International

Canada Post international Air takes roughly 6-21 business days. (Please know international Air does not supply tracking)

DHL takes around 5-7 business days.

New Zealand & Australia

The delivery standard is 21-28 business days. 

DHL is 8-12 Business days.

Last updated on Jan 15, 2022
open-close-arrowHow much does shipping cost?

This depends on the courier, service, and destination you select. The easiest way to determine shipping costs would be to add products to your cart and go to the checkout page.

Last updated on Dec 23, 2021
open-close-arrowIs my package being returned to the sender?

If there has been a mistake with the address provided for shipment or a load could not be signed for, They will generally return the packages to the sender. Once the package has been returned, we will notify the customer by the next business day. If the shipping address was inputted incorrectly, there would be a re-shipment fee as we are not at fault. Updated tracking information will be provided once the package has been reshipped.

Last updated on Dec 23, 2021
open-close-arrowIs there any hidden fees?

The customer is responsible for remitting VAT and tax and any other duties not associated with the transportation before receiving their shipment.

Last updated on Jan 7, 2022
open-close-arrowWhat are your international shipping terms?

We guarantee international shipments. In all cases, we are responsible for clearing customs. If you believe your order has been caught, we will reship it at no cost to you after we receive proper documentation (seizure letter) from you received by customs.  We have been doing this long enough to know how to ship fault-free.

Last updated on Dec 23, 2021
open-close-arrowWhat does the package look like? Is it discrete?

Our packaging is non-descript, and no markings suggest the contents. We recently transferred to boxes for two products or more and bubble mailers for 1 product.

Last updated on Dec 23, 2021
open-close-arrowWhat if my package tracking stops updating?

We will never keep your payment if you never receive the goods. If package tracking stops updating for over 15 days domestically or over 30 days internationally, we will review the case and start an investigation with the carrier. We will reship at no cost after a specific time has been allotted.

Last updated on Dec 23, 2021
open-close-arrowWhen does my package ship?

Your order ships the same day of receiving payment, given the exception of weekends and holidays.

Last updated on Dec 23, 2021
open-close-arrowWhere do you ship from?

We ship from our warehouse in Calgary, Canada, for the US nationwide and worldwide. We ship the same day of receiving the order and email your tracking information as soon as your order ships.

Last updated on Dec 23, 2021
open-close-arrowWill I receive a tracking number?

Yes, we will send you a tracking number soon as the order ships. Please note: ‘International air’ through Canada post does not support tracking numbers.

Last updated on Dec 23, 2021
open-close-arrowWill you send my products to me without labels?

The products we sell can be harmful if misused, and as a matter of regulatory compliance, we label them so that proper warnings are visible. Again, we apologize for any inconvenience that this may cause.

Last updated on Dec 23, 2021