Frequently Asked Questions

Providing Answers to Common Questions & Improving User Experience With the 99PURITY FAQ page.

Account

open-close-arrowDo I have to register to place an order on your website?

Yes, you need to register before purchasing. All customers’ information is confidential and not shared with any third party.

Last updated on Dec 23, 2021
open-close-arrowDo you offer phone support?

We do offer phone support. Please keep a few things in mind, however. - Orders may not be placed over the phone since an agreement must accompany every purchase to our terms of service. - Phone support hours are M - F from 9:00 am until 4:30 pm. If you wish to call outside of these hours, then feel free to do so. Please leave us a message, and one of our staff members would be happy to return your call. The fastest way to receive support is by contacting us through your account.

Last updated on May 2, 2022
open-close-arrowHow can I contact you?

We can be contacted 24/7 by sending us a message through your account. All messages are responded to within minutes to hours of receipt. Alternately, we can be contacted during business hours by texting 1-403-907-3122. Phone hours are Monday - Friday from 9 am - 4:30 pm MST

Last updated on May 2, 2022
open-close-arrowWhat is the average response time to an inquiry?

Our email is monitored punctually, you will receive a response shortly. 

If you're facing an emergency or a time-sensitive matter and we have yet to respond within 30 minutes, please direct your issue or concern by text at 1-403-907-3122, and a Customer Care Agent will be accessible to you. 

info@99purity.com

Last updated on Sep 30, 2022

Legality

open-close-arrowAre SARMs legal?

Sarms are legal for conducting research. Therefore, all persons are legally able to conduct their research with these compounds. These products are not intended to treat, heal or cure any disease or medical condition.

Last updated on Dec 23, 2021
open-close-arrowDid Customs Seize my Package?

First, it's infrequent this actually happens. Don't get your panties in a knot just yet, guys. Usually, the package is just sitting in limbo because someone lost it in the mail room, or the border control agents are lazy, underpaid, overworked, or short staff.  In all actuality, they are most likely just hella busy busting everyone's mail! Haha, all only trying to keep up in the new world of e-commerce that's emerging. ;)  

Last updated on Sep 30, 2022
open-close-arrowDo you offer consultation on these products?

We provide high-quality and pure SARMs and Nootropics but do not consult on their research use. Therefore, we cannot respond to such requests.

Last updated on Dec 23, 2021
open-close-arrowMy Package is definitely in Customs. Can I get a refund, or can you re-ship me?

We will need the documentation of the seizure letter sent to you in the mail from Customs Border Control for a re-shipment of zero cost.  

Last updated on Sep 30, 2022
open-close-arrowWhat’s my legal liability?

All researchers represent and warrant that they are fully aware and knowledgeable about the proper handling of these materials through their review and study. All researchers must be 18 and over to purchase products. Under no circumstances shall 99PURITY be liable for consequential damages whether purchases claim contract, negligence, strict liability, or otherwise in purchasing our products. In buying products, the purchaser agrees to the above.

For research purposes only, not for human consumption. These products are not intended to diagnose, treat, cure or prevent any diseases. 

Last updated on Dec 23, 2021

Payment

open-close-arrow**How to pay for orders with Bitcoin?

Step 1. Create your Bitcoin Wallet First, you need to choose a wallet provider. The best and most widely used is the following one: https://blockchain.info/wallet/#/ - Simply create you free bitcoin wallet here. Install blockchain app on your smartphone as well and link your new wallet to it.

Step 2. Buy Bitcoins from either exchanges, or directly from other people selling them. Inside your wallet, find the Receive area. Find your Bitcoin address which looks like this for example: 1BKvT14wHAwQMqurKZv7gqZyXUCLJUtezx

Go to the following places (choose which works best for you to purchase your bitcoin):    

PROVIDERS:

https://www.coinbase.com/ - Buy with ANY Credit Card WATCH HOW TO VIDEO 
Paybis
https://bitaccess.co/ - INTERAC® Online (Min $50, Max $2,000)
https://quickbt.com/ca/? - INTERAC® Online (Max $200) WATCH HOW TO VIDEO
www.paxful.com - Buy with PayPal, Amazon Giftcard, Western Union, Prepaid Credit Card, ANY Credit/Debit Card, Cash in person, Bank Transfer, itunes Gift Card, and MANY MORE! WATCH HOW TO VIDEO or WATCH HOW TO VIDEO                                                                  https://localbitcoins.com/country/CA - cash in person, PayPal, Email Transfer, Bank Transfer, Bank Deposit, ANY Credit/Debit Card. 

Step 3. Once you have your bitcoin, you can either follow the link to coinpayments after completing order or transfer to our easy to remember-Bitcoin Address:  $99purity or go to https://www.coinpayments.net/$99purity  All popular coins are accepted. ETH BTC BCH LTC ETC XRP

  Copy the bitcoin address into your wallet on your phone or on your computer and the amount of bitcoin required to send for your order. Click Send in your Bitcoin wallet! This is all that is required and we take care of the rest. 

Last updated on Jun 12, 2022
open-close-arrowCan I pay fast with CREDIT CARDS or mobile payments??

Pay on your phone with mobile payments such as ApplePay or GooglePay or pay on your desktop with your credit card! 

MAKE SURE YOUR CARD IS ACTIVATED FOR 3D SECURE PAYMENTS. 

How do I enable 3D payments on my credit card?

Turn 3D Secure on from your settings in your Online Banking - Mobile App- or Call Customer Service on the back of your Credit Card and ask for it to be enabled if it's not already activated.

What is 3DS Payment?


++++3D Secure (3DS) is a verification step with your card issuer to provide proof of identity by entering a unique password, an SMS code, or a temporary PIN.++++ 

Which credit cards or payment methods are 3D Secure?

ApplePay
GooglePay
VISA. Visa Secure.
Mastercard. SecureCode.
JCB. J/Secure.
AMEX. American Express SafeKey.
added-security.adaptive.767.1549293316999.png

Last updated on Sep 30, 2022
open-close-arrowHow do I pay with WISE.com using Apple or Google Pay?

If you’ve enabled Apple Pay or Google Pay on your device, you’ll usually be able to use it to pay for a transfer with Wise. 

To pay for a transfer using Apple Pay or Google Pay 

  1. Open the Wise Android app if using Google Pay, or open the iOS app or website on Safari if using Apple Pay

  2. Set up a transfer as you usually would

  3. Select the Apple Pay or Google Pay option at the payment step

  4. Follow the steps to confirm the payment

Last updated on Sep 30, 2022
open-close-arrowHow do I send money with Wise?

1. Sign up with Wise.

Wise will ask for your email address, and you’ll create a password. You can also sign up by connecting to your Google, Apple or Facebook account. 

Tip: If you already have a Wise account, go to Home on the website and choose Send money, or tap Send on the app, to set up a transfer. 

2. Type in how much you’d like to transfer.

Send whatever currency your card is in to EUR that we receive. ENTER the invoice amount into the grand total. wise-8_1.png

3. Let Wise know what kind of transfer you’re making.

If you’re paying in from a personal bank account, it’s a Personal transfer.

4. Fill in your details.

Wise will ask for your personal details, like your address. They need this info to comply with finance regulations, but They'll never share it

5. Tell them who you’re sending money to.

Make sure to press 'SENDING TO BUSINESS OR CHARITY' INPUT our email address that we send you after placing order. (on your invoice directions)

6. Review the details of your transfer.

Make sure everything looks right.  Add your invoice number as a reference for us.

7. Choose your transfer type and how to pay

Wise will let you know the fees for each option, and how long it should take the money to arrive.

8. That’s it!

After wise received your money, we’ll confirm the transfer via email, or in the app. And they will also let you and us know when the money’s on its way.

Last updated on May 2, 2022
open-close-arrowHow do we offer such great pricing?

We purchase material at a large scale and are industry experts in manufacturing and quality control. Combined with best practices and well-developed processes, we can price competitively.

Last updated on Dec 23, 2021
open-close-arrowWhat currency is this site in?

We are a global supplier of reference materials for research. Thus we use the global currency of USD. 

Last updated on Sep 30, 2022
open-close-arrowWhat payment methods do you offer?

We support 3D Secure credit card processing, ApplePay, GooglePay, Canada E-transfers, wise.com- which you can use a debit or credit card, or bank transfer (ACH, international wire), and Cryptocurrency.

Last updated on Sep 30, 2022

Products

open-close-arrowHow are 99PURiTY products made?

Watch our youtube video on the production and innovation that takes place behind the scenes, for our final product to be delivered to your doorstep. 


Last updated on Sep 30, 2022
open-close-arrowHow can I be sure that I will be pleased with my purchase?

We have a 100% satisfaction money-back guarantee! If at any time you are unhappy with an item you purchased from us, then send a message. We will either replace the item or refund you if you wish to return the unused products. 

All products sold by 99PURITY are third-party tested to ensure that you are receiving the absolute best for your research.

Last updated on Dec 23, 2021
open-close-arrowHow long will it take to be seeing results from 99PURITY products?

Each nootropic or SARM has a different effect at different doses on various subjects. Always consider the vast variations in cognitive wiring, chemical, and genetic makeup each subject occupies.

It’s ultimately up to the researcher to be held accountable to research the best program with protocols in place to accelerate the results specific to that subject. 

We encourage you to continue your research for several weeks before concluding with our products unless the side effects are outweighed. For most researchers, results are seen within the two-week mark with significant increases in either body and or mental performance.

Last updated on May 2, 2022
open-close-arrowWhat are your protocols in place to avoid contamination at your facility?

Modern analytical techniques provide highly reliable and accurate results. The reference materials are stored under prescribed environmental conditions, and care is exercised to prevent cross-contamination from other samples, extraneous dust, or the vicinity of other chemicals.

Cross-contamination is minimized by making special arrangements such as proper unidirectional flow of filtered air, masks, gloves, protective clothing by our staff, change of street- footwear with laboratory footwear, and ensuring all samples are stored in air-free containers or polythene packs.

Last updated on Dec 23, 2021
open-close-arrowWhat is my product’s shelf life?

We guarantee a shelf life of 2 years from the date of manufacture with proper storage and handling. Shelf life is variable, and negligible data is available for novel compounds in most cases. Shelf life decreases with exposure to heat, moisture, oxygen, and sunlight, creating free radicals and breaking chemical bonds. Shelf life can be extended by deep freeze (-20°C or -80°C). A powder ingredient in deep freeze could have a shelf life of over ten years with minimal degradation.

Last updated on Dec 23, 2021
open-close-arrowWhy purchase 99PURITY products?

All our reference materials are 100% pharmaceutical-grade products.

Third-party testing from analytical chemists credentialed by the National Certification Commission in Chemistry and Chemical Engineering (NCCCCE). 

Sanitation and cleanliness are of significant importance to ensure safety protocols are being met and for greater reliance on the quality of results.

Customer service that exceeds expectations. We are not just honest and ethical, but we genuinely care about clients reaching their maximum potential in research.

Free shipping over $150. We just opened an account with DHL for our international clients concerned about wait times with Canada Post. This should be in effect after Christmas 2021.

Last updated on Dec 26, 2021
open-close-arrowWill my product be okay if exposed to high or low temperatures?

Every product has a different decomposition process. The molecules in our products are continuously degrading, although slowly. In due course, there will be a quantifiable decrease in potency. This can take several years with proper handling and storage. Changing the temperature of storage will affect the rate of degradation.

If a product is exposed to a lower than recommended temperature, there will be no increase in the rate of degradation, except that a solution product may precipitate and thus lose uniformity; if a product is exposed to a higher than recommended temperature, the rate of degradation will be accelerated.

Last updated on Dec 23, 2021
open-close-arrowWill my product come with a measuring tool?

We supply particular scoops for the product at hand for our powder products, although We always recommend powders be measured using a reliable milligram scale. 

Powders have varying densities, translating scoops as inaccurate measuring devices. Spoons measure volume rather than weight, which is problematic because all powders have different densities.

Last updated on Dec 23, 2021

Quality Control

open-close-arrowHow do you verify products?

We verify every batch of every product with the help of accredited independent third-party laboratories. The equipment and methods required for each product vary widely.

HPLC

HPLC (High-Performance Liquid Chromatography) is a systematic procedure used to divide parts of an organic mixture of compounds when such are nonvolatile, thermally unstable, and have relatively high molecular weights. 

A liquid transporter stream termed the mobile phase provides the injected sample through the separation column and the detector. The different components are separated based on physicochemical interactions in the separation column, and the elution order is based on such exchanges. The sensor detects the isolated fragments erected on the absorption of light or changes in refractive index, electrochemical or conductivity changes, or simply the size distribution of eluting molecules.

The detector reaction is in the shape of peaks having an area directly proportional to the amount present. The output is examined and evaluated by the operating software, which requires calculations on the response and supports operating parameters like injection volume, injection sequence, detection wavelength, and wash cycles.

HPLC has made significant impacts in the areas of research and product development. HPLC deserves special mention as it finds numerous applications in pharmaceuticals, foods, biochemical research, synthetic polymers, studies on bio-molecules, and environmental monitoring. The scope of HPLC is expanding at an astonishing pace, and many new applications are being reported in reputed research journals almost daily.

Analysis and testing capabilities of HPLC

  • Analyze over a vast concentration range and molecular weights. 
  • Handle samples having low molecular weights to those having molecular weights in several million.


NMR SPECTROSCOPY

 NMR (Nuclear magnetic resonance spectroscopy) is mainly used to determine the chemical composition and molecular structure. It is a non-destructive measurement technique used to obtain images of various substances' internal systems. NMR can get a lot of information.

Analysis and testing capabilities of NMR

  • Research on the molecular structure and conformation of substances.
  • Chemical kinetics, hydrogen bonding, or rate constant research.
  • Research and development of drugs and materials.


MASS SPECTROMETRY (MS) TESTING 

Mass spectrometry uses a high-energy particle beam to transform molecules into gassy ions, and the decayed cations are fast-tracked into the mass analysis instrument. The mass spectra can be obtained by logging and collecting them in the order of the m/z ratio. It is one of the most effective tools for identifying pure substances, including determining relative molecular weight, the purpose of chemical formula, and structure identification. Combined with chromatograph and computer, qualitative separation and quantitative analysis can be realized.

Analysis and testing capabilities of Mass Spectrometry

  • Relative molecular weight measurement
  • Chemical formula determination
  • Structure identification
  • Quantitative analysis


ULTRAVIOLET SPECTRUM (UV) TESTING 

The ultraviolet absorption method can define the composition and content of substances according to the absorption of various wavelengths of ultraviolet light. Ultraviolet spectroscopy can be utilized to determine unsaturated organic substances, predominantly conjugated systems, to infer the skeleton structure of unknown substances, which is very important for understanding the material world from the molecular level. 

Analysis and testing capabilities of the Ultraviolet Spectrum

  • Compound identification

The ultraviolet spectrum can be used to deduce whether there are conjugated structure systems in the molecular skeleton of organic compounds.

  • Purity inspection

Suppose the organic compound has no prominent absorption peak in the UV-visible region, and the impurities have strong absorption in the UV region. In that case, the UV spectrum can be used to test the purity of the compound.

Last updated on Sep 30, 2022
open-close-arrowIs independent third-party testing necessary?

Third-party testing assures you are getting what you ordered. A vendor can tell you whatever they want, but if an independent third-party registered lab certifies it, what they say will carry more weight.  

We ensure a reasonable level of product safety that is not only inherently ethical but a significant added advantage to establish and secure validation in data in one's research. We are extreme advocates of innovation through public research and investigation with active ingredients that have been rigorously tested.  

Delivering the best research chemicals with the best purity, viability, and potency is our mission. Third-party product testing is one of our quality control (QC) processes that allows us to test for all product quality and safety issues that may pose a risk of harm to the public.  

A third-party analytical testing laboratory is an entity that is not run by an affiliate, vendor, or manufacturer. The third-party lab should also be independent, meaning they are not controlled by the other parties and have no conflict of interest about the analysis, with untampered results that hold the highest accreditations possible. 

Read more on our Quality and Assurance Here

Last updated on Sep 30, 2022
open-close-arrowWhy are COAs unreliable?

You should not trust a certificate of analysis in usual cases. A highly regarded company or lab should provide raw analytical data, not a COA they made themselves in a PDF editor. They cannot attach it to a reputable third-party lab. They cannot answer technical questions. Analyze the spectra or chromatogram to make sure it’s real. It is usually apparent, look at the dates, the file names involved, the sample name, and run a google image search.

Last updated on Mar 28, 2022

Returns & Orders

open-close-arrowDo you offer any discounts?

We, on occasion, offer discounts. But very rarely as our price is already hard to beat compared to other suppliers with the same high standards of product quality and control. Be sure to sign up for our newsletter to stay informed of any sales.

Last updated on Dec 23, 2021
open-close-arrowI am missing an item from my order?

MISSING OR INCORRECT ITEMS

If merchandise is missing from your order or if you received incorrect items, please get in touch with us. Once we verify the claim's legitimacy, we will send the missing item to you at no charge. 

All purchases are documented and photographed before shipping to avoid any fraudulent claims. 

Last updated on Sep 30, 2022
open-close-arrowWhat if I’m not satisfied with my order?

We consider customer satisfaction our top priority, and for that reason, if you are not satisfied within 30-days of delivery, don’t hesitate to contact us, and we will help you.

Last updated on Dec 23, 2021
open-close-arrowWhat is your refund and return policy?

REFUND & RETURN POLICY

Yes, we have a money-back guarantee. If you are unsatisfied or have a problem, talk to me, we stand to our word. 

We do not accept returns after 30 days or if the product is more than half gone.   This gives you time to test the viability of our products.

Once a return has been received at the warehouse, we will refund your payment method. However, shipping and return shipment costs (if any) are non-refundable. 

To be eligible for a refund, your parcel must NOT be in processing or must NOT still be in transit. You will receive email updates, or we will refund you upon the return of the items.

Last updated on Sep 30, 2022

Shipping

open-close-arrowDo you offer free shipping?

Yes, we offer free Shipping over 150 worldwide. There is also an option to upgrade for faster delivery times.

Last updated on Dec 23, 2021
open-close-arrowDo you ship Globally?

INTERNATIONAL SHIPPING

Shipping is anywhere. Canada to Australia, Europe, and United States. Worldwide.

 If your address doesn't work in our system, shoot us a message, and we will have it corrected. 

Numerous restrictions and policies govern the international transportation of research chemical products. 

We ensure it gets to you, or we will reship at no cost if it gets caught through customs—a 100% success rate.

Last updated on Sep 30, 2022
open-close-arrowDoh, I sent it to the wrong address; what do I do?

Unfortunately, we cannot cover wrong address re-shipments.

If you input the wrong address, don't hesitate to contact the individual at the address; the parcel can be sent back to us unopened before taking it to the post office and writing a "refused, return to sender."  Please note: You will be responsible for the re-shipment fees and return. 

Please make sure you input the address correctly. Please go into your account settings and double-check to make sure the address is perfect, as well as the apartment or suite number and buzzer number, if required for entry.  

Last updated on Sep 30, 2022
open-close-arrowHow long will my package take to arrive?

DAILY ORDER DEADLINE 

Canada Post orders placed before 3 pm Monday - Saturday will be packed and dispatched from the warehouse within an hour or two.

DHL orders are dispatched at approx. 11AM MST daily but should be in by the evening prior. A late DHL order may still be accepted for that morning delivery pickup dependant on the courier already being scheduled that morning.

DELIVERY STANDARD 

Below are estimations on arrival time to the location, 99PURiTY is not liable nor responsible for unforeseen delays.  We are, however, entirely responsible for you receiving your order at your doorstep.

Domestic areas in Canada

Canada Post - The delivery standard is 1-3 business days, and rural areas take a day or two more. 

USA

Canada Post/USPS - The delivery standard is 5-10 business days. 

DHL is 1-2 day delivery standard. Expect delay if dispatched at the end of the week...as DHL decided not to work on weekends. 

International

Canada Post International Air takes roughly 6-21 business days. (Please note International Air does not supply tracking.)

New Zealand & Australia

The delivery standard is 21-28 business days. 


Last updated on Oct 23, 2022
open-close-arrowHow much does shipping cost?

Free Global Delivery for orders of $150+ free-shipping-fast-delivery-_1.jpg

This depends on the courier, service, and destination you select. The easiest way to determine shipping costs would be to add products to your cart and go to the checkout page.

Last updated on Sep 30, 2022
open-close-arrowMy order says 'Delivered', where is it?

If your order is scanned as delivered by the postal service and you have not received it; don't hesitate to contact us within 48 hours of delivery confirmation, and we will start a criminal theft investigation.

We hold no responsibility after the postal service confirms delivery to your front step. 

Okay, to clarify... 

If you live in a busy apartment or maybe don't trust your neighbors, and maybe even had mail stolen in the past, please send me a request in the 'customer comments' when filling out the order. Ask for a card drop so I can initiate that with the delivery guy. 

A card will be left on your door to pick the package up at the closest postal outlet near you if you are not home.  

Last updated on Sep 30, 2022
open-close-arrowMy package is being returned to sender?

If there has been a mistake with the address provided for shipment or a package could not be signed for, They will generally return the packages to the sender. Once the package has been returned, we will notify the customer by the next business day. If the shipping address was inputted incorrectly, there would be a re-shipment fee as we are not at fault. Updated tracking information will be provided once the package has been reshipped.

Last updated on Sep 30, 2022
open-close-arrowReceiving and tracking my order?

Tracking will be provided after payment is collected. 

International Air packages through Canada post do not support tracking numbers.

Visit the best site for the most informative tracking updates available. www.17track.net

Last updated on Sep 30, 2022
open-close-arrowWhat are your international shipping terms?

We guarantee international shipments. In all cases, we are responsible for clearing customs. If you believe your order has been caught, we will reship it at no cost to you after we receive proper documentation (seizure letter) from you received by customs.  We have been doing this long enough to know how to ship fault-free.

Last updated on Dec 23, 2021
open-close-arrowWhat does the package look like? Is it discrete?

Our packaging is discreet and does not broadcast the contents. We only use high-quality packaging and shipping materials to minimize contamination or deterioration.


Last updated on Sep 30, 2022
open-close-arrowWhat if my package tracking stops updating?

We will never keep your payment if you never receive the goods. If package tracking stops updating for over 15 days domestically or over 30 days internationally, we will review the case and start an investigation with the carrier. We will reship at no cost after a specific time has been allotted.

Last updated on Dec 23, 2021
open-close-arrowWhere do you ship from?

We ship from our warehouse in Calgary, Canada, for the US nationwide and worldwide. We ship the same day of receiving the order and email your tracking information as soon as your order ships.

Last updated on Dec 23, 2021
open-close-arrowWhy is my order taking so long?

Unfortunately, we cannot control the weather nor USPS and their delays -resulting in a bogus delivery date.   As shitty and annoying as that is- it is what it is.  We cannot make them go any faster. Please do not inquire with us about a package being late unless 30 days have passed.  

Last updated on Sep 30, 2022
open-close-arrowWill you send my products to me without labels?

The products we sell can be harmful if misused, and as a matter of regulatory compliance, we label them so that proper warnings are visible. Again, we apologize for any inconvenience that this may cause.  We do not, however, label our hGH leaving Canada borders.

Last updated on Sep 30, 2022