SHIPPING AND RETURNS
We ship Monday through Friday. All orders are shipped through Canada Post. All order funds received before 3:00 pm MNT for items will be shipped the same day. All order funds received after 3:00 pm MNT on business days will ship the next business day. Once you have the tracking number, please permit it to enter the mail system before checking.
We create every effort to maintain the highest levels of superior customer service. Our ultimate goal at 99PURiTY is to create lifelong clients and we will do all in our capacity to ensure that your experience with us makes you want to shop with us all over again.
If your order is scanned as delivered but you have not received it, please contact us within 48 hours of delivery confirmation to start a criminal theft investigation. If it goes longer than 48 hours before we receive contact, we cannot investigate this matter. This will void any reship possibility on our part.
Yes, we ship from Canada to Australia, Europe, and United States. Numerous restrictions and policies govern the international transportation of research chemical products. We do our best to make sure it gets to you, or we will reship at no cost to you. We have had 100% success rate.
If you get any troubles with your order, please contact us first.
If we receive the wrong address given for delivery, please contact the individual at the address; the parcel can be sent back to us unopened before taking it to the post office and writing a “refused, return to sender.” We cannot cover wrong address re-shipments.
Please make sure you input the address correctly. please go into your account settings and double-check to make sure the address is perfect, as well as the apartment or suite number and buzzer number, if required for entry.
To be eligible for a refund, your parcel must NOT be in processing or must NOT still be in transit. You will receive email updates, or we will refund upon return of the items.
Yes, we have a money-back guarantee. If for any reason you are not satisfied we stand to our word.
We do not accept returns after 60 days.
Once a return has been received at the warehouse, we will refund your payment method. Shipping and return shipment costs (if any) are non-refundable.
All parcels are shipped securely and in a fashion that guarantees safe entrance. But for any reason, this is not the case, then please email us then we will work along with you to get the problem fixed.
MISSING OR INCORRECT ITEMS
We have yet to do this, but if for any chance there is a mixup and merchandise is missing from your order or if you received incorrect items, please contact us. Once we verify the legitimacy of the claim, we will send the missing item to you at no charge, of course.
All purchases are documented and are photographed before shipment to avoid any fraudulent claims.