SHIPPING AND RETURNS
We ship Monday through Friday.
All orders are shipped through Canada Post and DHL.
Shipping through DHL is 1-2 days delivery anywhere in the USA. Approx. $30 USD.
Payments received and settled before 2:00 pm MST will in most instances allow orders to be shipped the same day while orders requesting DHL 1-2 day shipping should be in the night before. (DHL orders may still be sent out same day if they are in by 10:00 am MST but only if there has already been a courier ordered by our staff for that day.)
All order funds received after 2:00 pm MST on business days will ship the next business day. We may offer exceptions if you request by email, a later cutoff and the courier is still accepting for the day. Weekend orders will be shipped out on the following Monday. We do not guarantee same day shipping for orders made after 2:00 pm MST.
Canada Post and DHL reserve the right to pause delivery on weekends and holidays as well as during inclement weather depending on their policy, hence by relation, 99Purity will also follow the same policy and herein states this as company policy to our customers.
Concerns and complaints in regards to packages that have not been sent out on the day the order was placed may be directed to the above policy. Please understand that we cannot control the events that take place once the courier companies have processed the package.
Free same-day shipping for orders over $150 USD Worldwide.
If your parcel qualifies for our FREE SHIPPING, the methods of disbursement are as follows:
Canada Post for Canada, USPS Tracked packets in the USA, and Small Packet International Air UK and AUS.
MY ORDER SAYS DELIVERED. WHERE IS IT?
If your order is scanned as delivered by the postal service and have not received it; don't hesitate to contact us within 48 hours of delivery confirmation, and we will start a criminal theft investigation.
We hold no responsibility after the postal service confirms delivery.
Okay, to clarify...
If you live in an area with some shady neighbours please send me a request in the 'customer comments' when filling out the order. Ask for a card drop.
I will have them leave a card on your door to pick the package up at the closest postal outlet near you if you are not home.
Shipping is anywhere. Canada to Australia, Europe, and United States. Worldwide.
If your address doesn't work in our system, shoot us a message, and we will have it corrected.
Numerous restrictions and policies govern the international transportation of research chemical products.
REFUND & RETURN POLICY
Yes, we have a money-back guarantee. If you are unsatisfied or have a problem, talk to me, we stand to our word.
We accept returns up to a maximum of 14 days from receiving the product. This gives you time to test the viability of your research.
Once a return has been received at the warehouse, we will refund your payment method. However, shipping and return shipment costs (if any) are non-refundable.
To be eligible for a refund, your parcel must NOT be in processing or must NOT still be in transit. You will receive email updates, or we will refund you upon the return of the items.
Why is my order taking so long?
Unfortunately, we cannot control the weather nor USPS or other courier delays. We cannot make them go any faster. Please do not inquire with us about a package being late unless 30 days has passed.
Did Customs Seize my Package?
First, it's infrequent this actually happens. Don't get your panties in a knot just yet, guys. Usually, the package is just sitting in limbo because someone lost it in the mail room, or the border control agents are busy or short staff.
My Package is definitely in Customs. Can I get a refund, or can you re-ship me?
We will need the documentation of the seizure letter sent to you in the mail from Customs Border Control for a re-shipment of zero cost.
I sent it to the wrong address; what do I do?
Unfortunately, we cannot cover wrong address re-shipments.
If you input the wrong address, don't hesitate to contact the individual at the address; the parcel can be sent back to us unopened before taking it to the post office and writing a "refused, return to sender." Please note: You will be responsible for the re-shipment fees and return.
Please make sure you input the address correctly. Please go into your account settings and double-check to make sure the address is perfect, as well as the apartment or suite number and buzzer number, if required for entry.
MISSING OR INCORRECT ITEMS
If merchandise is missing from your order or if you received incorrect items, please get in touch with us. Once we verify the claim's legitimacy, we will send the missing item to you at no charge.
All purchases are documented and photographed before shipping to avoid any fraudulent claims.